FAQS

 

At Pure Apparel, we understand our customers will have questions from time to time.  The answers to most of your questions can be found below.  If you still have questions, please use the information on our Contact Us page or email us directly at info@mypureapparel.com.

GENERAL QUESTIONS

What brand are your t-shirts?
All Sexy Mother Hustler t-shirts are printed on Bella + Canvas brand tees, unless otherwise stated. 

How do I determine the correct size to order?
Please refer to our Sizing Chart for suggestions regarding the fit. 

Will the designs fade with time?
Some of the designs may fade some after being washed. Washing instructions are found on the tag of each shirt, so be sure to follow.

Do you have suggestions/instructions for caring for your tees?
Yes.  Please follow the instructions below.

  • Wash inside out with cold water with similar colors.  We also suggest using the gentle cycle.  

  • Tumble dry low or hang-dry.  We specifically suggest hang-dry then tumble-dry for 2 - 3 minutes to de-wrinkle. 

  • If you decide to iron, iron inside-out on the lowest setting. DO NOT iron the printed area.

  • DO NOT dry clean.  

ORDERING/PAYMENT

 

What forms of payment do you accept?
We accept all major credit cards such as Visa, MasterCard and American Express through our secure payment processing system. We do not store your credit card information under any circumstances. 

 

SHIPPING/RETURNS

 

When are orders shipped out?

When should I expect my order?
Standard shipping for orders in the United States takes 7-10 business days. Most orders are received within 10 days of ordering. International orders usually take 3-5 weeks to arrive depending on the destination and customs processing. The tracking for international orders will not update once the package leaves the US, but the order is still on its way.

During holidays or times of high demand, orders will take 10 - 15 business days to ship.

What shipping method do you use?
Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail. International orders are shipped via USPS First Class International Mail.

Do you offer package tracking?
Yes! We will provide you with the tracking number once your package is shipped, except for International shipments. A shipping confirmation email will be sent, once your order has left our facility.

How much does shipping cost?
It depends on your country and the size of your order. The easiest way to determine your shipping cost is to add the items to your cart, select your country, and press the “update total” button.

Do you ship internationally?
Yes, we ship to almost every country around the world.

What is your return policy?

Please be sure to check our Size Chart before ordering or send us an email for questions.

If you received a defective item, we'll happily replace it. Faulty items will be exchanged for the same type of product in the same size. Please contact us at info@sexymotherhustler for further information. 

All of our items are made by hand at the time of purchase. We do not have a warehouse or inventory. We do not issue refunds on orders that have completed payment and shipped.

Can I cancel/modify my order?
Please note we print every product when it is ordered. You can modify/cancel your order 24 hours after placing your order, after that we immediately begin processing your order. Please make sure to confirm all order details prior to submitting the order. Please contact us at info@mypureapparel.com for any questions regarding your order.

 

STILL HAVE QUESTIONS?

 

For additional information about Pure Apparel please use the information on the Contact Us page or email us directly at 

Pure Apparel is a trendy, clothing brand for men and women which is designed to express

Authenticity & Class

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